Discover the secrets and techniques of world-class leadership!
When it involves subtle provider and beautiful hospitality, one identify stands excessive above the remainder: The Ritz-Carlton inn corporation. With ceaseless recognition to each sumptuous aspect, the corporate has set the bar for developing memorable buyer studies in world-class settings. Now, for the 1st time, the management secrets and techniques in the back of the company's awesome good fortune are revealed.
The New Gold Standard takes you on an unique travel backstage of The Ritz-Carlton inn corporation. Granted unparalleled entry to the company's executives, employees, and its award-winning management heart education amenities, bestselling writer Joseph Michelli explored each point of management in the association. He emerged with the most important ideas leaders at any corporation can use to supply a client event in contrast to the other, such as:
- Understanding the ever-evolving wishes of shoppers
- Empowering staff by means of treating them with the maximum appreciate
- Anticipating consumers' unexpressed wishes and matters
- Developing and engaging in an unsurpassed education regimen
Sharing enticing tales from the company's employees--from the company workplace and resorts round the globe--Michelli describes the leading edge tools the corporate makes use of to create peerless visitor stories and explains the way it regularly hones and improves them.
The New Gold Standard weaves sensible how-to suggestion, confirmed management instruments, and the knowledge of specialists that will help you create and embed enhanced customer-service ideas, approaches, and practices on your personal organization.
Read or Download The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company PDF
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